Next Generation Service Desk
- 20 years’ experience of Service Desk delivery
- Multi-channel, multi-lingual service desk solutions
- Contact through multiple channels: traditional telephony, instant chat, self-service portals, social media and our virtual agent, Trinity.
- Trinity offers interactive support as an affordable alternative to a live agent, with access to instant and automated self-help services, underpinned by AI, Automating repetitive tasks
- Trinity has the ability to understand complex enquiries, clarify questions and personalise responses