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Next Generation Service Desk

  • 20 years’ experience of Service Desk delivery
  • Multi-channel, multi-lingual service desk solutions
  • Contact through multiple channels: traditional telephony, instant chat, self-service portals, social media and our virtual agent, Trinity
  • Trinity offers interactive support as an affordable alternative to a live agent, with access to instant and automated self-help services
  • Trinity has the ability to understand complex enquiries, clarify questions and personalise responses
  • Trinity becomes more effective over time by learning from past interactions, to constantly optimise behaviour and improve the accuracy of responses
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